Delivery throughout Germany, Europe, and other countries

Delivery terms

• Delivery is carried out by transport companies to the address provided during checkout.
• Delivery times depend on the destination country and are displayed on the respective product page.
• If an item is temporarily unavailable, we will contact you promptly regarding a refund or a replacement product.
• Shipping costs are calculated automatically during checkout and depend on the weight and destination region.
• The customer is responsible for any errors in the delivery address provided.

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Payment

• Bank card
• PayPal
• SEPA transfer

All payments are processed via a secure SSL connection.
We do not store credit card details.

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Warranty

We guarantee that all products meet the stated quality standards.
The warranty applies exclusively to manufacturing defects and does not cover damage caused by improper storage or use.

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Security & Data Protection

We comply with EU regulations on digital data protection and apply modern security measures.
All invoices and notifications are sent to your email address.

Returns & Right of Withdrawal

• You have the right to withdraw from your order within 14 calendar days after receiving it.
• Please contact us in advance at info@pilzzeit.com

• Returns are only accepted in original packaging and in perfect condition.
• Opened or custom-made products are excluded from return or exchange.
• Return shipping costs are borne by the customer.

In case of a manufacturing defect:
• We cover the return shipping costs.
• After inspection, we will either send a replacement or issue a refund.
• In cases of improper use, the customer bears the costs.

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Order cancellation

You may cancel your order up until the time of shipment.
After shipment, the return conditions listed above apply.